In the rapidly evolving healthcare system, complex health plans make it increasingly difficult to perform accurate accounting. Numerous co-payment varieties, discounted fees, denied charges, and unpredictable and complicated coverages all contribute to the problem. Before now, it was often necessary to do a complete audit of a patient’s account in order to determine which charges had been paid by insurance companies and which had not. The process of calculating the amounts to be written-off and/or charged to the patient was difficult and time-consuming.

The E·Z BIS Collection Desk offers a solution to the frustrating problem! This module for E·Z BIS Office is a set of tools that makes it easy to track paid and unpaid charges so that nothing “slips through the cracks.”Collection Desk also streamlines the process of determining the patients’ portions of their account balances by automatically adjusting the patient responsibility as insurance payments are posted.

Open-Item Accounting

Open-item accounting gives the user the ability to apply payments received from insurance companies to individual line items on insurance forms. When payments and other credits are entered (either insurance payments or patient payments), the payments are disbursed to the specific charges that are being paid.

The benefit is that each line-item charge shows whether it has been closed (fully paid) or open (not paid or partially paid). At a glance, the amount outstanding for each charge can be immediately determined.

Automatic Accounting Adjustments

Perhaps the most time-consuming accounting task is to calculate the amount owed by the patient once insurance companies have made payments. Often, a complete audit of the patient’s account is necessary to determine the amount of the patient’s responsibility. The E·Z BIS Collection Desk turns this laborious process into a simple, one-click operation.

When an insurance payment is received, the credit is disbursed to items that are listed on the accompanying Explanation of Benefits (EOB). Once you have applied the appropriate amount to a service, the E·Z BIS software prompts for what action should be taken for any remaining unpaid amounts. When the appropriate action is chosen, E·Z BIS Office automatically makes the adjusting entries, eliminating the need for manual calculations!

Monthly Patient Statements

The E·Z BIS Collection Desk makes it easy for office personnel to determine exactly how much is owed on each and every transaction. But, one of the greatest benefits to staff members is that Collection Desk also makes it clear to the patient!

Collection Aids and Reports

The Collection Worksheet is a tracking tool that shows each unpaid or partially paid service that is overdue for payment. All information needed for collection follow-up is on the report, including patient and insurance carrier information and the status of each pending service.

The Service Payment Analysis Report shows how each insurance company pays for each separate service code. Each insurance company is analyzed separately to show the average amount paid for each specific CPT code that was billed during a specified period of time. The report indicates the collection percentage for each service code and the average number of days for payment.

 

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